Remember because we make all our instruments from scratch we can
customise any of our instruments to your requirements.
Coronavirus Update
We continue to work pretty much as normal during lockdown and are again welcoming clients
to drop off repairs and collect new builds subject to the governments social distancing rules.
Please make an appointment before you visit and see our “House Rules” below so that when you visit
we can all stay safe !
Customer visits during the Covid19 pandemic.
We are happy to see customers at our Newton Abbot premises for new instrument
handovers or for drop off/pickup of instruments for repair but we ask that this is done
in as near a “non contact” way as possible.
We all need to keep safe and socially distanced for ALL our health and welfare.
Sarah and myself have elderly relatives in the family bubble and we both volunteer
for a local charity that works with vulnerable and shielded individuals so we wish to
keep any risk of infection from Covid to an absolute minimum.
The following are the house rules that we would ask all visitors to adhere to in order
that we can all feel safe whilst we try and carry on as normal as possible.
•
All visits are by appointment only.
We are happy to see clients with family or friends but note that space is limited and
the more people the great the risk of virus transmission.
We live in a country that has a quickly changing climate but if possible please bear
this in mind when arranging visits and try to plan for dry weather so we can work
outside.
•
If you feel unwell and suspect you might have any of the Covid symptoms we
ask that you cancel your appointment and book again for a future date.
•
We may refuse to see anyone who appears to be unwell or appears to have
any of the Covid19 symptoms
•
We will prefer to do any handover of instruments either in the driveway or the
garden terrace observing the 2metre rule and taking appropriate measures when
handling instruments.
•
If the weather isn’t kind and we would need to take cover than we will do so in
the converted garage room however as this is a small space and the 2metre rule
would be difficult to observe then we would have to take other precautions by ALL
wearing face masks. We cannot supply face masks and would ask that all customer
come prepared with appropriate PPE in case that is required.
•
I am afraid that we cannot allow any visitors to use the house toilets but there
are public toilets approx. 200m away and we will happily give directions to them if
needed.
•
We would normally offer basic hospitality to visitors from further afield but at
this time that seems an added complication and would ask that you bring your own
refreshments if required.
Subject to any local lockdown changes from the 4th July there are pubs and cafes
open in the town centre which is just a few minutes walk away.
•
For the immediate future we will not be accepting any payments by cheque or
cash and would ask that where monies are due and expected at the point that we
deliver an instrument or service that you had completed that by electronic bank
transfer before your visit.
We can supply WiFi connection details if needed so that any unexpected electronic
bank transactions can be completed during your visit.
•
Whilst we have usually welcomed visitors into the workshop to discuss repair
work or new build options this isn’t possible under the current guidelines. Where
Nick can offer to do repairs or setups while you wait the client would have to wait at
the top of the garden.
Thank you for your understanding and be assured that we take the health of our
clients and visitors as well as that of our own family members as a top priority.